Return/Refund Policy

Welcome to Xlab Global International, LLC, a Web site focused on the sale of laboratory supplies and equipment ("Products") to businesses and other entities via the Internet. In order to help make our site ("Web site") a trustworthy and safe place to buy goods, all users of our service are required to accept and comply with our Web Site Use Agreement, which includes acceptance of, and compliance with, all of the terms and conditions provided herein, as may be amended from time to time.

This Web site provides an Internet-based venue for the sale and purchase of Products distributed by Xlab Global International, LLC, manufactured by suppliers (our "Suppliers"). The Web Site Use Agreement explain the contractual agreement between you and us regarding your use of our Web site, as well as the terms and conditions applicable to your purchase of Products on and through our Web site (collectively, the "Terms of Use").

If you have any questions regarding Xlab Global International, LLC Return/Refund Policy, please contact us at

Your use of the Web site represents your legal and binding agreement to all the terms and conditions set forth in our Terms of Use, in any privacy policy, as well as any other agreement related to your use of this Web site including, but not limited to, any terms and conditions of purchase.

Terms of our Return/Refund Policy are outlined below and apply to Our Web site also includes separate sections outlining our Shipping Policy and our Privacy Policy.

Return/Refund Policy

Incomplete Transactions and Cancellations of Orders.

  1. Termination Prior to Shipment. Subscriber may cancel an order prior to pickup by Designated Shipper at Supplier's shipping point. In such case, no payment will be due to Supplier by the subscriber or costumer.

  1. Termination Subsequent to Shipment and Prior to Acceptance. Subsequent to pickup by the Designated Shipper, but prior to Acceptance of Products, as provided above, Subscriber may cancel an Order by contacting within the five (5) day Acceptance Period provided above. We will provide Subscriber with disposition instructions, and may charge the Subscriber or consumer  for shipping expenses and restocking fees.

Product Returns.

To ensure prompt handling, Subscriber must obtain a Return Authorization Number ("RA Number") from and reference this number on return shipping documents. Returns made without the RA Number will be returned to Subscriber, freight collect. Xlab Global International, LLC  reserves the right to reverse any credit issued to Subscriber: (i) for any Product not returned after authorization and requested; or, (ii) if, upon return, such Product is determined by Xlab Global International, LLC not to be defective. Xlab Global International, LLC will grant full credit for: (i) Products not supplied in accordance with Subscriber's orders; and, (ii) Products which are defective at the time of receipt by the Subscriber. Xlab Global International, LLC will grant partial credit for Products ordered in error, with the exceptions noted below. Product returns for Products ordered in error are subject to a 15% restocking charge, plus any applicable charges for necessary inspection, reworking or refurbishing, or for items not normally cataloged by Xlab Global International, LLC. (i) Products which have been discontinued; (ii) Products which are personalized or customized; (iii) Products not purchased from our website (iv) equipment  which have been opened; (v) Products that have been shipped outside the United States.

Product Warranty and Disclaimer.

Orders placed for Products on this Web site are subject only to the relevant manufacturer's standard commercial warranty terms in effect at the time of Order placement by Subscriber, which warranty terms shall be made available to Subscriber to the fullest extent possible through Distributor. We warrant only that the Products delivered shall conform substantially with the description of such Products as provided on our Web site. THIS WARRANTY IS EXCLUSIVE AND WE MAKE NO OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. Your exclusive remedy against Distributor and any Supplier with respect to Products proved to our satisfaction to be defective or nonconforming shall be the replacement of such Product without charge or refund of the purchase price, upon the return of such Product in accordance with our instructions prior to Acceptance. IN NO EVENT SHALL DISTRIBUTOR, DISTRIBUTOR'S SUBSIDIARIES OR AFFILIATES, OR ANY SUPPLIER BE LIABLE UNDER ANY LEGAL THEORY (INCLUDING BUT NOT LIMITED TO CONTRACT, NEGLIGENCE, STRICT LIABILITY IN TORT OR WARRANTY OF ANY KIND) FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING BUT NOT LIMITED TO LOST PROFITS), EVEN IF WE OR ANY OF OUR SUBSIDIARIES, AFFILIATES OR SUPPLIERS HAD NOTICE OF THE POSSIBILITY OF SUCH DAMAGES. IF WE DELIVER CUSTOM GOODS FOR YOU BASED ON INSTRUCTIONS, SPECIFICATIONS, OR OTHER DIRECTIONS YOU PROVIDE TO US, DISTRIBUTOR, OUR SUBSIDIARIES, AFFILIATES AND SUPPLIERS SHALL NOT BE LIABLE FOR THE LACK OF SUFFICIENCY, FITNESS FOR A PARTICULAR PURPOSE OR QUALITY OF THE GOODS TO THE EXTENT ATTRIBUTABLE TO SUCH INSTRUCTIONS, SPECIFICATIONS, OR OTHER DIRECTIONS.

Other Restrictions.

This policy is subject to change without the need of prior notice by Xlab Global International, LLC.  This policy is further subject to modification or revision as Xlab Global International, LLC may deem appropriate or necessary to comply with applicable federal, state, local and international laws, rules and regulations, and any other applicable regulatory agency guidelines and restrictions.